Returns & Exchanges
At PAISA, we take pride in the freshness and quality of our gourmet food products. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 48 hours of delivery.
Inspect Your Delivery
Upon receiving your order, please check the packaging and items immediately to ensure everything is in perfect condition and matches your receipt.
Document the Issue
If there is a quality concern or damage, take clear photographs of the product and the shipping label as proof for our quality assurance team.
Contact Support
Email our customer service team at [email protected] within 2 days of delivery, including your order number and the photos of the affected items.
Resolution Process
Once your claim is verified, we will initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing